Soft controls in practice

Ilja Jacobs (Audit Manager at Univé) tells you all about soft controls in practice. By now we all know that soft controls are important. Now that their importance is no longer up for debate, the challenge for many auditors is still: how do you really do something with them? "Auditing behavior: just do it," wasn't the title of an interview with Ilja Jacobs for nothing. At the internal audit function where Ilja works, no audit is performed anymore without including behavior and culture. Ilja enjoys sharing those experiences from her practice with others.

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